The Colorado Office of the State Auditor (OSA) contracted with Sjoberg Evashenk Consulting, Inc. to conduct a performance audit of Medicaid client correspondence, as required by Section 25.5-4-213, C.R.S. We found that the Colorado Department of Health Care Policy & Financing – HCPF took several steps since the passage of Senate Bill 17-121 to improve Medicaid client correspondence; however, further improvements are needed to ensure that correspondence is understandable and that Medicaid clients and applicants have accurate and complete information about their eligibility and benefits.
The full report can be found here.
