The San Francisco City Services Auditor Division contracted with Sjoberg Evashenk Consulting to conduct a contract compliance audit of the San Francisco Municipal Transportation Agency’s (SFMTA) agreement with TEGSCO, LLC, dba San Francisco AutoReturn for towing services to determine whether AutoReturn has complied with key requirements of the agreement. The audit found that AutoReturn generally complied with the provisions of its contract with the City and has implemented several improvements to address prior audit findings. However, performance measures related to customer wait times were not always met and require corrective actions.

The full report can be found here.